Frequently Asked Questions
Find answers to common questions about your stay at ThePiyakRetreat.
How can we help?
Find answers to commonly asked questions about booking your stay, exploring our locations, and our premium packages.
Booking
We offer a full refund for cancellations made up to 14 days before your scheduled check-in date. Cancellations made within 14 days of check-in will be charged 50% of the total booking cost. No-shows will be charged the full amount.
Yes, date modifications are subject to availability. Please contact our support team at least 7 days prior to your original arrival date to discuss alternative dates. Fare differences may apply.
Standard check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out can be requested but are strictly subject to availability on the day and may incur an additional fee.
Locations
Select properties are pet-friendly. Please look for the 'Pet Friendly' badge on the property listing details. An additional cleaning fee applies to all stays with pets.
Still have questions?
Our concierge team is available to assist you with any specific inquiries regarding your stay.
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